Met Opera on Demand: FAQ

Met Opera on Demand is the online streaming service that allows users to watch and listen to more than 900 Met performances over the internet.

This online streaming catalog includes HD videos (from the Met’s award-winning Live in HD series of worldwide cinema transmissions), classic telecasts (standard-definition videos that were originally broadcast live on television from 1977-2003), and radio broadcast (audio-only) performances dating back to 1935 (from the Met’s long-running series of Saturday matinee radio broadcasts as well as more recent satellite radio broadcasts.)

Subscribers to Met Opera on Demand enjoy unlimited access, anywhere in the world, to everything available through the service. Met Opera on Demand is now available and accessible on many of the most popular device and platforms, including: computers (desktop or laptop, directly through the Met website), tablets (iPad and Android), smartphones (iPhone and Android), and TVs (via Apple TV app, Roku Channel or Samsung Smart TV app.)

New users are invited to enjoy a 7-day Free Trial to explore everything available on Met Opera on Demand.

New users can explore everything available on Met Opera on Demand with a free, introductory 7-day trial. To begin, simply click “Start Your Free Trial”, log in to the Met website (or Register if you do not yet have an account), and provide a credit card to activate your free trial. Your credit card will not be charged at this time. If you do not cancel your trial before the end of 7 days, it will automatically convert to a Monthly subscription and the Met will charge your credit card $14.99/month until you choose to cancel. You may cancel the Free Trial or subscription at any time on the Met website, but please note that no refunds will be given.

A fast and reliable internet connection is required for Met Opera on Demand. At a minimum, your download speed must be 25 mbps. For optimal playback, especially for HD videos, we recommend download speeds of at least 25 mbps. Faster download speeds will ensure a better playback experience on all devices currently supported by Met Opera on Demand.

You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given.

Subscriptions purchased through Apple or Roku In-App Purchases must be cancelled through Apple or Roku; the Met cannot cancel In-App Purchase subscriptions with Apple or Roku on your behalf.  For details on how to cancel subscriptions purchased through Apple or Roku, see the sections below for the Apple apps and Roku channel.

Visit the Forgot Password page, enter your email address, and you will be sent instructions for resetting your password.

Met Opera on Demand is available on many platforms and devices. You can access our website at ondemand.metopera.org, or on your Apple iOS or Android Mobile devices with apps downloadable in the app store. There are also TV connected apps available for Samsung Smart TV, Apple TV, Roku, Amazon Firestick, and Google Chromecast devices. One subscription gets you access to any of the above devices.

- For HD video, a download speed of at least 25mpbs is recommended.

- Run a speed test to check your internet speed.

- If you are using WiFi, try connecting to the internet with a hard-wired connection.

- Close other applications on your device and disconnect other devices using the same WiFi network.

- Reset and/or turn off and restart your modem and/or router.

- Move your devices closer to your WiFi router.

- If you are having problems in one browser (Chrome, Firefox, Internet Explorer or Safari), please try a different one.

- Clear browser cache and/or close & restart your browser.

- Close other tabs in your browser.

- Ensure you are using the latest updates of your preferred browser.

- Ensure browser zoom is set to 100% (actual size.)

- Update your internet browser to the latest version

- Update your device's operating system (OS) to the latest version.

To watch Met Opera on Demand streaming video content on your computer or mobile device, you must have:

- An internet connection with a recommended minimum download speed of 25 mbps for HD video content.

- A desktop or laptop computer running the latest version of either Microsoft Windows or Mac OS, or an Apple mobile device running iOS, or Android mobile device running Android. 

- The latest version of one of the following supported internet browsers: Chrome, Firefox, Internet Explorer, or Safari. We recommend updating your preferred browser to the latest available version to ensure the most reliable and secure experience.

A fast and reliable broadband internet connection is required for Met Opera on Demand. At a minimum, your download speed must be 25 mbps. For optimal playback, especially for HD videos, we recommend download speeds of at least 25 mbps. Faster download speeds will ensure a better playback experience on all devices currently supported by Met Opera on Demand.

There are numerous free tools available online to test your internet connection speed, including Speedtest.net.

Please note that many factors determine the download speed available via your internet connection at any given time. Even if an online speed test tool indicates that you have, for example, a download speed of 5 mbps - you may not actually be streaming Met Opera on Demand videos at that speed.

First make sure you have selected a subtitle language from the Subtitles menu with the button marked "CC", and that the subtitles are not turned off. It may also be necessary to refresh your browser.

If they are still not appearing, clear your browser cache and restart the browser. If you use different internet browsers, please check for subtitles in each before contacting customer support for further assistance.

Yes, all Met Opera on Demand subscribers will need to have an active account with an email address and password to login to the Met website. If you currently have an account on metopera.org, you will be able to access Met Opera on Demand through that same account.

No. You can use the same email address and password to access Met Opera on Demand and process payments for subscriptions and individual rentals.

Yes, you will be able to access your account from any computer and enjoy Met Opera on Demand, as long as the computer you are using meets the minimum system requirements. However, rentals are only available on the website version of Met opera on Demand, not the mobile apps or TV apps.

Met Opera on Demand offers a rotating lineup of free opera preview clips to introduce customers to the Met Opera on Demand experience. On any given day, you may not be able to preview the specific opera in which you are interested but we hope you will take advantage of the free previews available at that time.

Additionally, new users may register for a one-time, free 7-day trial subscription. During this free trial, users can enjoy unlimited access to all of the content available on Met Opera on Demand. Please note that free trial subscriptions must be cancelled before the end of the 7-day trial period or users will become monthly subscribers at the $14.99 rate.

The free 7-day trial period serves as an introduction to Met Opera on Demand that for your convenience will convert to an ongoing monthly subscription unless you choose to cancel before the end of the trial period. Your credit card information is obtained at the beginning of the trial period, but will not be charged if you cancel before the end of that 7-day period.

There are several different options available to experience Met Opera on Demand.

Subscriptions offering unlimited access are available for $14.99 per month or $149.99 per year. Current Met Members at the $150 level and above can purchase a discounted annual subscription to Met Opera on Demand for $99.99.

Non-subscribers can rent individual operas for a one-time rental fee of $4.99 for HD videos and $3.99 for audio performances and non-HD videos. Individual rentals may be played in a 24-hour window within 30 days of purchase, and are only accessible through the website (and not in any of the available apps.)

There is no discount available for season subscribers. However, there is a special offer available to Met Members at the $150 level and above for a discounted annual subscription for $99.99. To learn more about Met Memberships, please visit: Met Membership

Annual subscriptions ($149.99) to Met Opera on Demand can be purchased as gifts on the Gift Subscriptions page. Gift subscriptions are non-renewing, and you can choose to send a Gift Card in the mail or an E-Gift via email. Your gift recipient will receive instructions for easily redeeming their gift online and beginning their year of Met Opera on Demand access.

Yes. Met Opera on Demand: Student Access now makes the Met's online catalog of full-length performances available to university and college libraries through an institutional license. Visit metopera.org/studentaccess to learn more about this new offering, including information about the license, requesting a free trial for your school, signing up for access for K-12 schools, and more.

Upon purchasing an individual rental, you have 30 days to begin playback of that opera. Once you click play on a rented opera, you then have 24 hours to watch and/or listen. Your active rentals will appear on the Met Opera on Demand homepage when you are logged in. Please note that rentals are only accessible through our website (and not through any of the available apps.)

First, please make sure that your computer and internet connection meet all of the system requirements detailed above. Met Opera on Demand rentals are only available on the homepage of our website and not through any of the available apps. 

Once you have clicked "Play" on the rental, you will have 24 hours to watch or listen. After this time the rental will expire. All rentals are available to start for 30 days.

If you have a question, users should contact us at [email protected] or call customer service at (212) 362-6000.

On the Manage Subscription page, the Your Payment Methods section allows you to add a new credit card, change your billing credit card, or edit the expiration date on your current credit card.

Please note that the system will not allow users to delete a credit card from the account if that card is being billed for an active subscription; users wanting to delete a card in this case would either have to select a new card for their subscription billing or cancel their subscription.

Visit the Manage Subscription page, select Your Payment Methods and then edit the card you wish to update. Change the expiration date and click Update.

This promo offer is only available to Annual Subscribers. All new and current Annual Subscribers to Met Opera on Demand will receive a free annual subscription to give to a friend or family member.

To access your companion gift subscription, visit this link while logged into your Met Opera on Demand account if you are an annual subscriber: https://www.metopera.org/season/on-demand/companion-gift. You will see a field to enter the recipient's email address as well as add a personalized note along with your gift.

Your recipient will receive a code in their email and can enter it in on the bottom of the same page linked above.

*NOTE that the companion subscription requires the recipient's payment information and will automatically renew after one year to a paid annual subscription. The recipient is free to opt out of automatic renewal.

You may cancel your subscription at any time by visiting the Manage Subscription page. You must be logged in to see the Manage Subscription link in the drop-down menu that appears with your username on top of the Met Opera on Demand homepage. All cancellations (including the Free 7-day Trial) can only be processed online on the Manage Subscription page. Please do not contact customer support for cancellation requests. Please note, all payments are final and no refunds will be given. Subscriptions purchased through Amazon, iTunes, or Roku must be cancelled through Amazon, iTunes, or Roku; the Met cannot cancel In-App Purchase subscriptions with Amazon, Apple, or Roku on your behalf.  For details on how to cancel subscriptions purchased through Amazon, iTunes, or Roku, see the sections below for the Amazon Fire TV and Tablet,  Apple TV and iOS, and Roku channel.

Yes, all Met Opera on Demand videos offer English subtitles. Also, the most recent HD video additions to the Met Opera on Demand catalog offer subtitles in French, German, Italian, Portuguese, Russian, Spanish, and/or Swedish as well. Click on the Subtitles menu to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera (even in full-screen.)

Yes. The Subtitles menu in the player offers an option for Subtitles Off.

Yes. Most HD videos offer subtitles in multiple languages, with the most recent HD videos offering subtitles in French, German, Italian, Portuguese, Russian, Spanish, and/or Swedish as well as English. Click on the Subtitles menu in the player to choose from the available subtitles, or to turn off subtitles. Users can switch between any of these options at any time during playback of an opera.

Yes. Met Opera on Demand is accessible worldwide, provided your device and internet connection meet the site's technical requirements. Please note that a small number of Met Opera on Demand titles are geo-restricted due to copyright and other clearance issues. Click here for a list of geo-restricted titles and their availability.

In 2006, the Metropolitan Opera began filming select performances in high-definition video, offering the highest quality in terms of picture clarity and sound. Most of those HD videos are available on Met Opera on Demand offering a viewing experience on your computer that delivers noticeably sharper images and improved sound quality.

High-definition videos on Met Opera on Demand present in a 16:9 aspect ratio, while standard-definition videos present in a 4:3 aspect ratio. Users may need to adjust their screen resolution settings to find the right setting for enjoying Met Opera on Demand videos on any given computer.

Quite possibly. New video and audio titles are added to the Met Opera on Demand catalog every month. Please email us at [email protected] with inquiries about specific operas/performances.

Yes. You can stop playback at any point and when you return to that opera it will load right where to left off. (If you wish to resume playback from another point, use the Track List to do so.) Up to 25 of your most recently viewed operas are accessible on the Met Opera on Demand homepage under Resume Watching/Listening when you are logged in.

No, all Met Opera on Demand products are only available for streaming through the Met Opera website and Met Opera on Demand apps. A direct download to your device constitutes a violation of our Terms of Service.

There are a small number of specific performances that are available on the Met Opera on Demand website but not through the app. Please refer to our list of Limited Availability titles for more information.

Now Playing is a new 24-hour stream of extraordinary Met performances from the extensive Met Opera on Demand audio catalog, available exclusively on the website and in the Met Opera on Demand iOS and Android mobile apps. 

The Amazon Fire TV app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Amazon Fire TV.

The app itself is free to download from the Amazon Appstore. However, a Met Opera on Demand subscription is required to access the app and its content.

The app itself is free to download from the Amazon Appstore. However, a Met Opera on Demand subscription is required to access the app and its content.

 

A Met Opera on Demand subscription will allow you to access the service with the app and through our website. You can either subscribe in the app using In-App Purchase and paying through your Amazon account, or you can subscribe directly on the Met website here.

To access and manage your Amazon App Subscriptions please visit www.amazon.com/appstoresubscriptions. Find the “Actions” drop down to the right of your Met Opera on Demand subscription, select “Turn off auto-renewal”, and confirm.

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the Amazon Fire TV app.

Yes, the Met Opera on Demand Fire TV app is currently available in every country supported by Amazon.

The Amazon Fire Tablet app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Amazon Fire Tablets.

The app itself is free to download from the Amazon Appstore. However, a Met Opera on Demand subscription is required to access the app and its content.

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website or through the Met Opera on Demand Amazon Fire app, and enjoy unlimited access on all available devices and platforms during the free trial.

The app is designed to deliver audio-only playback of all videos if the Wi-Fi internet connection is unable to support the video stream. This can happen if the Wi-Fi download speed falls below 1.5 mbps due to interference with the Wi-Fi signal, too many devices sharing a single Wi-Fi connection, or if the Wi-Fi signal has been lost.

You can test the speed of your Wi-Fi connection with a number of free and paid apps available in the Amazon Appstore. The Speedtest.net app is one example. (Please note: This app is not monitored or maintained by the Met. We do not guarantee the accuracy or completeness of any information contained in or delivered by this app.)

Users may modify the default appearance of subtitles via the “Settings” option available within the “Subtitles” menu in the app.

A Met Opera on Demand subscription will allow you to access the service with the app and through our website. You can either subscribe in the app using In-App Purchase paying through your Amazon account, or you can subscribe on the Met website.

To access and manage your Amazon App Subscriptions please visit www.amazon.com/appstoresubscriptions. Find the “Actions” drop down to the right of your Met Opera on Demand subscription, select “Turn off auto-renewal”, and confirm.

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the Amazon Fire Tablet app.

Yes, the Met Opera on Demand Fire Tablet app is currently available in every country supported by Amazon.

The iOS app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Apple iOS devices.

The app itself is free to download from the App Store. However, a Met Opera on Demand subscription is required to access the app and its content.

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website or in the iPad/iPhone app via Apple In-App Purchase, and enjoy unlimited access on all available devices and platforms during the free trial.

Yes. A large number of titles in the Met Opera on Demand catalog are now available to watch or listen to offline in the iOS app. To watch/listen offline, select a title and, if available, tap the “Offline Access” icon just below the player. It will then be available to you under Offline Access in the app menu.

Performances added to Offline Access will be removed 48 hours after pressing play.

Yes, AirPlay is fully supported and integrated in the Met Opera on Demand iOS app.

Yes, the Met Opera on Demand iOS app supports full subtitle functionality when AirPlay is in use, so that available multi-language subtitles will appear over the video on your TV. When you begin a video on your iPad/iPhone and then turn on AirPlay to watch on your TV, you will need to select your subtitle language from the drop-down menu on the iPad/iPhone. If the subtitles do not appear on your TV after you have selected an available language on the iPad/iPhone, you may need to turn AirPlay off and on again and try selecting a subtitle language again.

The default settings for the Met Opera on Demand iPad/iPhone app should display subtitles on your iPad/iPhone with a medium-sized, white Helvetica font without any background color (so that the text appears on your screen like subtitles and not like closed captioning.) However, users may modify the default appearance via their device settings menu at: Settings > General > Accessibility > Subtitles & Captioning > Style. If you simply want larger text for the subtitles, choose the “Large Text” style. In this menu you can also use the “Create New Style…” option to specify your own style with control over Font, Size, Color, Background Color and Opacity, and more. Please note that each individual setting within a custom Style has a “Video Override” option which must be disabled for your setting to replace the app’s default style settings.

No, at this time the Chromecast feature is only available for Android devices.

Any Met Opera on Demand subscription will allow you to access the service with the app and through our website. You can either subscribe in the app using In-App Purchase and paying through your iTunes account, or you can subscribe on the Met website here.

On your iPad/iPhone, you can access your Subscriptions through the Settings app.

1. Open the Settings app.
2. Tap your name.
3. Tap “Subscriptions”
4. Tap your Met Opera on Demand Subscription
5. Tap “Cancel Subscription”. If there is no cancel button then the subscription is already canceled. You will keep your access until the end of the billing period.

A direct link to manage your subscription should also be available in the original iTunes order confirmation sent by Apple when you first subscribed in the app.

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the iPad/iPhone app.

Yes, the Met Opera on Demand iPad/iPhone app is also currently available in the following 41 countries outside the US: Albania, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, and United Kingdom.

The Apple TV app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Apple TV (4th generation) devices.

The app itself is free to download from the App Store. However, a Met Opera on Demand subscription is required to access the app and its content.

Anyone can sign up for a free 7-day trial of Met Opera on Demand through the app or on the Met website, and enjoy unlimited access on all available platforms and devices.

The Met Opera on Demand app will display subtitles as specified by your Apple TV's device setttings found under Setting > General > Accessibility > Subtitles and Captioning > Style. The Met recommends creating a new custom style under Edit Styles > New Style as follows: Font: Avenir Size: Medium (some users may prefer another size) Color: White Background Opacity: 0% Text Opacity: Opaque Text Edge Style: Drop Shadow

Inside the player, use the Apple TV remote to highlight and select CC. From the subtitles menu, select any of the available languages. Once selected, the language will display a check mark next to its listing in the Subtitles menu and your change will take effect immediately in the player.

(Note: Subtitles are only available for videos, and multi-language subtitles are only available for select HD videos)

Choose “Subscribe” from anywhere in the app to start your free trial or subscription through your iTunes account. You must register to create a new Met Opera account or login to your existing Met Opera account, and then confirm your order through your Apple account.

You can also subscribe directly through our website. Any subscription type gives you access to Met Opera on Demand on all available platforms.

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the Apple TV app.

Yes, the Met Opera on Demand Apple TV app is also currently available in the following 41 countries outside the US: Albania, Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, and United Kingdom.

The Android app is a customized Met Opera on Demand experience, designed specifically for and accessible only on Android tablets and smartphones.

The app itself is free to download on Google Play. However, a Met Opera on Demand subscription is required to access the app and its content.

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website, and enjoy unlimited access in the Android app (and on all other currently available devices/platforms) during the free trial.

A Met Opera on Demand subscription will allow you to access the service with the app and all other currently available platforms. You cannot subscribe through the app. To subscribe on your Android device, open a web browser and visit www.metoperaondemand.org. Please refer to the Account Questions above for more information about setting up an account, pricing, and more. Once you have subscribed through the website, return to the app and login with your email address and password.

The app is designed to deliver audio-only playback of all videos if the Wi-Fi internet connection is unable to support the video stream. This can happen if the Wi-Fi download speed falls below 1.5 mbps due to interference with the Wi-Fi signal, too many devices sharing a single Wi-Fi connection, or if the Wi-Fi signal has been lost.

You can test the speed of your Wi-Fi connection with a number of free and paid apps available in the Amazon Appstore. The Speedtest.net app is one example. (Please note: This app is not monitored or maintained by the Met. We do not guarantee the accuracy or completeness of any information contained in or delivered by this app.)

Yes. A large number of titles in the Met Opera on Demand catalog are now available to watch or listen to offline in the Android app. To watch/listen offline, select a title and, if available, tap the “Offline Access” icon just below the player. It will then be available to you under Offline Access in the app menu.

Performances added to Offline Access will be removed 48 hours after pressing play. 

Yes, full Chromecast support is available for Android devices. However, the Chromecast feature is not available on iOS devices such as iPhone or iPad.

The default settings for the Met Opera on Demand Android app should display subtitles on your device with a medium-sized, white Helvetica font without any background color (so that the text appears on your screen like subtitles and not like closed captioning.) However, users may modify the default appearance via the “Settings” option available within the “Subtitles” menu in the app.

The appearance and styling of the subtitles on your TV during Chromecast playback will always match whatever settings are in place on your Android device. To adjust size, color, etc., open the “Subtitles” menu in the player on your Android device and select “Settings”, where you can make such adjustments. Whatever changes you make here will apply both on your Android device and Chromecast.

No, at this time access to the app is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed with the Android app.

Yes, the Met Opera on Demand Android app is currently available in every Google Play Store supported by Google.

The Roku channel is a customized Met Opera on Demand experience, designed specifically for and accessible only on Roku players and TVs.

The channel is free to add to your Roku. However, a Met Opera on Demand subscription is required for full access to the channel and its content. Search for Met Opera in the Channel Store on your Roku and install the channel on your device.

Anyone can sign up for a free 7-day trial of Met Opera on Demand on the Met website or through the Roku channel, and enjoy unlimited access to the Roku channel (as well as all other supported devices and platforms) during the free trial.

After launching the Met Opera on Demand channel on your Roku, select “Log in” from the first screen. There are two login methods available: 1). On a separate device (computer, tablet, or phone), visit www.metopera.org/activate, log in to your Met Opera on Demand account with your existing email address and password for the Met website, and then enter the 7-digit Activation number shown on your TV screen. After this successfully completes on the website, you will be automatically logged in to Met Opera on Demand in the Roku channel. OR 2). You may also choose to enter your username and password directly on your Roku using the Roku remote.

On Roku, Met Opera on Demand subtitles are connected to the Roku device’s “Captions” settings. When playback of a video begins, you can turn on subtitles by pressing the “*” button on your remote and selecting “Captions: On”. This menu also allows you to select any other subtitle languages available. Alternatively, you may also update your Roku device settings and set Captions to On so that Met Opera on Demand subtitles always appears when playing videos. (Note, this will also cause subtitles/captions to appear in other Roku channels you use.)

To change the appearance of the subtitles, go to the Roku device Settings menu. Under Captions you can make adjustments to the size, color, and other styles for the Met Opera on Demand subtitles. We recommend setting the Background Opacity to “25%” for the most consistent and unobtrusive subtitle display during video playback. (Note, when setting Background Opacity to “OFF”, there is currently a limitation with this exact setting such that the subtitle display on the TV does not always respect this user setting and other background opacity settings (25, 50, 75, or 100%) will appear intermittently instead – which is why the recommended Background Opacity setting for now is 25%.)

No, at this time access is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed in the Roku channel.

Yes, the Met Opera on Demand Roku channel is currently available in every country supported by Roku.

Most problems or issues with playback quality are tied to the quality of your internet connection at the time of viewing. For best results, a minimum download speed of 25mbps is recommended for viewing HD videos. If your Roku is using a Wi-Fi connection, the Roku box itself should be as close as possible to your wireless router. If you are having continued problems using a wireless connection, try a hard-wired connection if that’s an option on your Roku. 

There are numerous free tools available online to test your internet connection speed, including Speedtest.net.

Please note that many factors determine the download speed available via your internet connection at any given time. Even if an online speed test tool indicates that you have, for example, a download speed of 25 mbps - you may not actually be streaming Met Opera on Demand videos at that speed.

The Samsung app is a customized Met Opera on Demand experience, designed specifically for and accessible only select Samsung Smart TVs.

The Met Opera on Demand app is only available on select Samsung devices that are enabled with the Smart Hub feature. The app will only appear in the “Samsung Apps” section of the Smart Hub on your TV if it is available to download on that specific model. For best results, we recommend using the app on a device manufactured 2017 or later.

The app is free to add to your Samsung. To download the new app to your TV, open the Smart Hub, select “Samsung Apps”, then select “Categories” > “Videos” and look for Met Opera on Demand within this section. The app will only appear in the “Samsung Apps” section of the Smart Hub on your TV if it is available to download on that specific model.

After launching the Met Opera on Demand app on your Samsung, select “Log in” from the first screen. There are two login methods available: 1. On a separate device (computer, tablet, or phone), visit www.metopera.org/activate, log in to your Met Opera on Demand account with your existing username and password for the Met website, and then enter the 7-digit Activation number shown on your TV screen. After this successfully completes on the website, you will be automatically logged in to Met Opera on Demand in the Samsung app. OR 2.) You may also choose to enter your email address and password directly on your Samsung using the Samsung remote.

By default, English subtitles will be on for all videos in the Samsung app. To turn subtitles off or select another available language, begin playback of an opera video, navigate to CC/SUBTITLES, then click Select/Enter to reveal available options and make your selection.

No, at this time access is limited to active Met Opera on Demand subscribers. While you can purchase one-time rentals for the Met Opera on Demand website, these purchases cannot be accessed in the Samsung app.

Yes, the Met Opera on Demand Samsung app is currently available in every country supported by Samsung.

Please note: Met Opera on Demand may no longer be supported on Samsung Smart TV devices running the Orsay platform from around 2016 and earlier. For best results, we recommend using the app on a device manufactured 2017 or later. 

Most problems or issues with playback quality are tied to the quality of your internet connection at the time of viewing. For best results, a minimum download speed of 25 mbps is recommended for viewing HD videos. If your Samsung is using a Wi-Fi connection, the Samsung TV itself should be as close as possible to your wireless router. If you are having continued problems using a wireless connection, try a hard-wired connection by plugging the ethernet cable directly into your TV. Keep in mind that the strength and reliability of your internet connection may vary, and that you may want to contact your internet service provider if you have frequent problems with video playback, network connectivity, and/or download speeds.

Please call our customer service center at (212) 362-6000 or send an email to [email protected].  Please know that support for Met Opera on Demand is limited to the hours of operation of the Met's Customer Support Center.  Regular hours during the opera season are: Monday through Saturday, 10 am to 6 pm and Sunday, 12 pm to 6 pm.

Please provide as much detail as you can when contacting customer support, including a complete description of the issue you are having with Met Opera on Demand, the date and time you experienced the issue, and whether your issue is specific to one Met Opera on Demand title. It will also help us troubleshoot your problem to include specific information about your computer/device setup (model, browser version, app version).